Kids Central and Early Learning Centre Australia (ELC) provides a secure online shopping experience.
This
page provides a summary of what you need to do to buy online from this
site.
Should you have any queries, or would prefer to make your order over
the phone please call:
1300 850 123 during office hours, this is a local call from anywhere in Australia.
Firstly you need to browse the site and add items to your shopping basket.
We
require you to sign up using your email address so that we can track
your order in the system and you receive notification about your order
being processed.
If you have previously signed up on our Early Learning
Centre (www.elctoys.com.au) or Kids Central website you will need to be issued with a new password on this new redesigned site .
The ELC toys range, price, delivery time and help
contacts are the same for both the ELC and Kids Central stores & websites. All
purchases will be able to be viewed from your account details login, you can use the same basket across all sites in the Kids Central family.
If you join as a member your address details are saved so you will
not need to type them in again at your next purchase. All these details
are password protected. Should you choose to become a member you will
also receive our monthly e-newsletter that gives you special offers,
latest product information & articles on child development. We will
also mail out new catalogues. Your details will not be forwarded to any
other companies for marketing purposes, unless it was specifically stated at the time of sign-up. In this case we may share your details only with the company that was part of the promotion.
There are 4 main steps in the checkout & payment process.
1.Shopping Basket
From your shopping basket click CONTINUE CHECKOUT. This will take you to the next step.
If you are sending this to someone else you can add a short message to be sent with your gift.
2. Shipping Options
Add
your details and also the shipping details if you are not receiving the
goods.
If you are a member you can select from the saved address options. An email and phone contact is really important in case we need to confirm a delivery.
Remember we can only deliver items to addresses within Australia. International customers can order online and have the items sent to relatives and friends within Australia.
If
you are in the UK you can purchase ELC toys on this site for delivery
in Australia. Additional baby gifts & children's gifts are also
available in our Baby category at www.kidscentral.com.au.
Once all the
address & shippings details are added click the button CONTINUE TO PAYMENT
3. Payment Info
This
page asks you to confirm that you are paying by credit card. The TOTAL - including any delivery charge - will be the amount charged to your credit card.
This is a secure site we have a Digital SSL certificate issued by Comodo. In a nutshell this encrypts the data moving between our site and the banks credit card processing facility.
Credit card processing
Credit card processing is carried out by the ANZ bank E-Gate facility. We accept Mastercard &Visa.
Transactions can be processed on cards issued outside of Australia. To find out more about ANZ E-Gate click here.
A bit about delivery
There is a
link at the bottom that will allow you to look at the Terms &
Conditions page. You can read the terms & conditions page here for more information.
Our
standard delivery charge is $15 per order anywhere in Australia, some
larger items (primarily cots, prams or furniture) have a charge of between $25 or $75.
Additional charges on top of our standard charge is shown in the details page for each product.
Now and again large deliveries to remote locations may require a higher delivery fee - one of our Direct Sales staff will give you a call.
Treehouse furniture can only be delivered to Metro Areas and has a $75
delivery charge. Call Direct Sales 1300 850 123 to find out delivery costs on Treehouse for other
areas.
Deliveries are via Australia
Post parcel delivery. Allow 5 to 7 working days, however east cost metro deliveries will usually be faster than this. Unfortunately we can't give you a guaranteed delivery time.
4. Order Confirmation
This
page asks you to confirm the total charges, including the delivery
charge that will be added to your credit card.
Once you are happy submit your details by clicking once the text - PLACE ORDER
It might take a few seconds to process. All credit card details are then handled by the
bank, ELC toys & Kids Central does not hold any credit card details from
online shoppers.
Your order can be stopped or altered by you at any point up until you have submitted your credit card details. Of course if there is a problem give our Direct Sales team a call as soon as possible and we can always refund your order.
5. Order Completed
A receipt is then emailed to you.
Note down the order number and customer id. that is on the screen, it will help with any enquiries.
Should you have any queries, or would prefer to make your order over the phone please call:
1300 850 123 during office hours (Australian EST) , this is a local call from anywhere in Australia.
The Direct Sales & Customer Service team will be happy to answer your questions or process your order.