If you are planning to return or exchange an item purchased online, please follow these easy 3 steps:
Simply notify us of your request for return/exchange by emailing us at firstname.lastname@example.org
or calling 1300 850 123
. We will provide you with the address to return your purchase, a Return Authorisation Number and an Australia Post tracking number.
Pack the product in its original, unused, re-saleable
condition, original packaging. Print and fill in this form
to include with the product/s. Please be as thorough as possible to help speed up the exchange/refund process.
(See below for "how to pack your returns parcel").
On receipt of your package we will organize your
refund/exchange and you will receive email confirmation of
Please note that we are unable to return or exchange DVDs, gift vouchers and gift cards.
(See "Refund" and "Exchange" below for more details).
How to pack your returns parcel:
i. All item/s must be in new and unworn condition. Any item/s which are
considered to be "used" will be returned back to you and we will be
unable to refund your money.
ii. Ensure that the product is packaged securely, we reserve the right
to refuse refund/exchange for any damage to the product in transit as a
result of poor packaging.
iii. Your returns package must be received by us within 14 days from the date of original delivery to you.
vi. Return postage cost is the responsibility of the sender except in
the case where the wrong order has been fulfilled or the garment was
faulty, in which instance we will cover the postage costs of
returning the item/s and also resending the correct order back to you.
i. Where a refund is requested and approved, we will credit your
original method of payment with the price of the returned merchandise
(excluding shipping charges).
ii. Refunds are process within 5 working days of receipt of the returned item,
followed immediately by an email to you as confirmation of the refund.
i. Where an exchange is requested and approved we will send out a new item/s.
ii. If the exchange is due to manufacture fault we will deliver the new
item/s to you free of charge and we will refund to you the postage costs
of returning the item/s.
iii. If the exchange is due to change of mind or incorrect sizing you will be charged our standard delivery charge.